CCTV Operators (Public Space Surveillance) in the Private Security Industry

Learners must be aged 18 years or over.

Registration Documents

Learners must complete registration documents in advance of the course commencement. This includes providing two proofs of address and one proof of identity from a specified list.

English Language

Learners should have, at a minimum, language skills in reading, writing, speaking, and listening at Ofqual Level 1 or an equivalent standard. If you are unsure whether you meet this requirement, please contact us.

Day 1 – Working in the Private Security Industry

Day one of your course forms an overview of what it means to work in the private security industry in the UK. Candidates learn about fire safety and emergency procedures and how best to enact them and health and safety as a security operative. You will also be taught communications best practices, and using radios. This is in addition to content covering the safeguarding of vulnerable people and counter-terrorism awareness, explicitly students will learn how private security can be a key barrier in the prevention of terrorism.

Day two of the course covers more detail about the role of a CCTV Operator, including licencing and the legalities of the role. Students are taught how to manage the associated technology of the role, including the pan, zoom and tilt functions of the camera and switching between cameras. Candidate will also be aught how to manage data compliantly for the role and prepare evidence used by key stakeholders.

The term ‘assessment day’ may sound daunting, but it is nothing to worry about, our trainers will make sure you are ready and confident before you sit any assessments. The assessments are for the previous two days, which include a mixture of multiple-choice exams, filmed assessments on the use of CCTV equipment, communication devices and a written assessment in which you will be writing an incident report. FGH Training is an inclusive training provider and adept at making reasonable adjustments for students with additional learning needs.

When Should You Tell Us?

It is important that you inform us of any reasonable adjustment requirements as early as possible. This allows enough time for us to apply to the awarding organisation and obtain approval before your assessment takes place.

Important: To ensure sufficient time for approval, learners should submit reasonable adjustment requests and supporting evidence at least 5 weeks before their assessment date wherever possible.

What Evidence Will Be Required?

The awarding organisation requires evidence to support all reasonable adjustment requests. Depending on your circumstances, this may include:

• A medical letter or report
• Diagnostic assessment reports (e.g. dyslexia, ADHD, autism)
• An Education, Health and Care Plan (EHCP)
• Evidence of support previously received in education, training, or the workplace
• Other relevant professional documentation

Where possible, the adjustment requested should reflect the support you normally receive in learning, training, or work.

Approval Process

All reasonable adjustment requests must be approved by the awarding organisation before they can be implemented. Applications are reviewed based on the evidence provided and the requirements of the qualification.

Please note that requests may be refused if they would compromise the validity of the assessment or create a health and safety risk.

If you believe you may require a reasonable adjustment, please contact us as soon as possible so we can discuss your needs and guide you through the application process