More than 12 learners?
Get in touch, and our team will do their best to accommodate your request.
Classroom Days
Learners Maxiumum
Course Delivery
Course Cost
Last Updated:
This unaccredited course, delivered by FGH Training, can be tailored to suit a variety of workplaces, including hospitality, retail, events, and other customer-facing environments. It provides learners with essential knowledge and practical techniques for managing conflict and promoting safe working practices.
Learners will:
All pricing is inclusive of VAT. For training outside of our core delivery area (North West, Midlands and West Yorkshire), additional costs for travel and accommodation may apply.
English Language
Learners should have, at a minimum, language skills in reading, writing, speaking, and listening at Ofqual Level 1 or an equivalent standard. If you are unsure whether you meet this requirement, please contact us.
This course is certifcated by FGH Training.
Conflict Management Bespoke is important because it gives learners practical knowledge and techniques for managing conflict in a way that reflects the real risks of their own workplace. FGH Training delivers this course to help people understand conflict, reduce the risk of workplace violence, and promote safer working practices in customer-facing environments.
This course is suitable for people working in customer-facing sectors where conflict may arise as part of day-to-day operations. FGH Training delivers it for workplaces such as hospitality, retail, events, and other environments where people need a better understanding of how to manage difficult situations safely and effectively.
Learners will gain an understanding of workplace violence within their own sector, along with the principles of risk assessment and risk management in conflict situations. Through FGH Training, they will also build awareness of the impact workplace violence can have on individuals and the importance of giving proper support after an incident.
This course is useful because it can be tailored to suit the risks, pressures, and day-to-day realities of different workplaces rather than taking a one-size-fits-all approach. FGH Training provides this course as a practical way for organisations to improve safety awareness, support better decision-making, and give people more confidence in handling conflict within their own working environment.
What makes this course different is that it is bespoke and can be adapted to suit a variety of sectors and real-world workplace scenarios. FGH Training delivers it as an unaccredited but certificated course, allowing organisations to focus on the conflict risks most relevant to their own setting rather than relying on a more generic programme.
Get in touch, and our team will do their best to accommodate your request.