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This unaccredited course, delivered by FGH Training, is designed specifically for individuals working in the hospitality industry and provides essential knowledge and practical skills for managing conflict within licensed hospitality venues.
As a custom course, the content can be adapted to reflect your venue, workforce and operational risks, making the training relevant to the situations your team may face.
All pricing is inclusive of VAT. For training outside of our core delivery area (North West, Midlands and West Yorkshire), additional costs for travel and accommodation may apply.
English Language
Learners should have, at a minimum, language skills in reading, writing, speaking, and listening at Ofqual Level 1 or an equivalent standard. If you are unsure whether you meet this requirement, please contact us.
Learners will:
Develop an understanding of workplace violence in hospitality settings, including the responsibilities of employers and employees under the Health and Safety at Work Act 1974.
Learn the key principles of risk assessment and risk management relevant to hospitality environments, with a focus on preventing and responding to conflict situations involving customers or colleagues.
Recognise the impact of workplace violence on hospitality staff, and understand the importance of providing effective support for affected individuals.
There is no assessment for this custom course.
Learners will, however, take part in role-play scenarios to demonstrate how they would apply their conflict management knowledge in a heated situation.
This course is certificated by FGH Training.
Enquire about group training today.
Group Booking RequestThis course is suitable for anyone working in a customer-facing hospitality role, including bar staff, waiting staff, reception teams, supervisors, managers and security personnel. It is particularly relevant to teams working in licensed venues where conflict, challenging behaviour or workplace violence may arise.
Learners will gain an understanding of workplace violence in hospitality settings, along with the principles of risk assessment and risk management linked to conflict situations. Through FGH Training, they will also build awareness of the impact workplace violence can have on people and the importance of giving proper support after an incident.
No, this is a custom course designed and delivered by FGH Training. It is not on the Regulated Qualifications Framework (RQF).
Yes. FGH Training includes guidance on workplace violence in hospitality settings and covers the responsibilities of employers and employees under the Health and Safety at Work Act 1974. That makes the course useful not just for confidence, but also for helping people understand the legal and practical side of managing conflict at work.
Hospitality teams often work in fast-paced, customer-facing environments where tensions can escalate quickly. This course develops the practical awareness and skills needed to manage conflict effectively, reduce risk and protect both employees and customers.
Our classrooms can accommodate up to 12 learners. As this is a custom course, we can offer greater flexibility for larger groups at your venue. Submit a booking request with your expected numbers and we will provide a tailored quote. We recommend one trainer for every 25 learners, with additional trainers included where required.
