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This unaccredited course, delivered by FGH Training, is designed specifically for individuals working in the hospitality industry and provides essential knowledge and practical skills for managing conflict within licensed hospitality venues.
Learners will:
Develop an understanding of workplace violence in hospitality settings, including the responsibilities of employers and employees under the Health and Safety at Work Act 1974.
Learn the key principles of risk assessment and risk management relevant to hospitality environments, with a focus on preventing and responding to conflict situations involving customers or colleagues.
Recognise the impact of workplace violence on hospitality staff, and understand the importance of providing effective support for affected individuals.
All pricing is inclusive of VAT. For training outside of our core delivery area (North West, Midlands and West Yorkshire), additional costs for travel and accommodation may apply.
English Language
Learners should have, at a minimum, language skills in reading, writing, speaking, and listening at Ofqual Level 1 or an equivalent standard. If you are unsure whether you meet this requirement, please contact us.
This course is certifcated by FGH Training.
Conflict Management for Hospitality is important because it helps learners understand how to prevent, manage, and respond to conflict in licensed hospitality venues. FGH Training delivers this course to give people practical knowledge that supports safer interactions with customers and colleagues, while also helping them deal with difficult situations in a calmer and more controlled way.
This course is suitable for people working in the hospitality industry, especially those in licensed venues where conflict, challenging behaviour, or workplace violence may arise. FGH Training delivers it for organisations that want their teams to feel more confident handling difficult situations and understanding their role in keeping the working environment safer.
Learners will gain an understanding of workplace violence in hospitality settings, along with the principles of risk assessment and risk management linked to conflict situations. Through FGH Training, they will also build awareness of the impact workplace violence can have on people and the importance of giving proper support after an incident.
This course is useful because hospitality venues often deal with fast-paced, public-facing situations where tensions can rise quickly. FGH Training provides this course as a practical way for businesses to improve awareness, reduce risk, and help people respond more effectively when conflict involves customers or colleagues.
Yes. FGH Training includes guidance on workplace violence in hospitality settings and covers the responsibilities of employers and employees under the Health and Safety at Work Act 1974. That makes the course useful not just for confidence, but also for helping people understand the legal and practical side of managing conflict at work.
Get in touch, and our team will do their best to accommodate your request.